Technical Field Manager at Dimagi 

Title
Technical Field  Manager

Location
New Delhi, India
Job Type & Duration
Full-time
Background
Founded in 2002 out of MIT’s Media Lab, Dimagi is a software social enterprise that develops technologies to improve service delivery in underserved communities.

Dimagi operates on the belief that enabling high-quality mobile solutions at scale can impact millions of people’s lives by transforming frontline programs’ ability to deliver high-value services at the last mile. Active in 50+ countries, Dimagi’s technology platform CommCare and services have supported 500+ projects and hundreds of diverse partners, including governmental ministries, the United Nations, the Bill & Melinda Gates Foundation, USAID, Google, Microsoft, Dannon, Novartis, GE, Intel, GlaxoSmithKline, World Bank, NIH, MIT, Harvard and many others.

Dimagi’s 130-person team of product development and implementation staff are based in offices in Cambridge, Massachusetts (HQ), New Delhi, Cape Town, and Dakar, with additional staff around the world. In India, we're currently hiring for Field Managers and Technical Field Managers in Delhi/Mumbai to drive our ground-breaking, large-scale mHealth projects that are being implemented in partnership with central and state governments. You will work with a diverse, collaborative, and international team. 
Role & Responsibilities
Dimagi’s Field Managers are the main drivers in implementing the company's technology all over the world. They share a passion for challenging experiences, making things work in trying environments, and developing solutions that enable people to live healthier and more productive lives.

As a Field Manager, you will dedicate your time to one of Dimagi's ground-breaking, large-scale mHealth projects, which is transforming community health systems across multiple Indian states, in partnership with central and state governments. You will work with a diverse, collaborative, and international team. You will be based out of Delhi (where Dimagi's office is located) or Mumbai (a major site for deployment of Dimagi's system). You will work on deploying CommCare, a mobile phone application for strengthening service delivery of frontline workforces.

You will join Dimagi's global team of Field Managers and share lessons learned and expertise from around the world. You will receive regular mentorship and support from the office in New Delhi. Within your first two years, you will also have at least one opportunity to travel internationally, either to a different country office or for international project work.

Responsibilities
  • Project needs assessments and technology requirements definition
  • Design of mHealth applications, bringing together the best combination of stakeholder inputs, field feedback, technical feasibility, and robust architectural principles
  • Preparation of detailed software specifications that convert design documents into practical instructions for CommCare application builders and for software engineers to build out requisite functionality
  • Building mHealth and eHealth systems using Dimagi’s flagship mHealth platform, CommCare, using CommCare’s application building tools
  • Development of software test plans, as well as load testing and quality assurance (QA) of our mobile tools
  • Explaining project matters to the technical team and technical matters to the project team
  • Building the capacity of the support team to address post deployment support matters
  • Technical documentation
  • Other project management and capacity building support
Prerequisites
  • Skills & Requirements
  • Degree in computer science, engineering, information technology, or related – or equivalent work experience
  • Experience with XML, MySQL or other relational database, Excel, and Access
  • 1 – 4+ years of work experience
  • Outstanding proactive oral and written communication skills
  • Reliable, self-directed, and resourceful
  • Able to juggle many things at once 
  • Able to get things done 
  • Flexible and able to wear many hats 
  • Well organised and detail oriented
  • Interested and able to work in a multi-cultural team distributed across the globe
  • Fluent in Hindi

Note that experience with software programming is NOT a requirement, since Dimagi tools allow applications to be built by system administrators through a user-friendly web interface. 

Desirable
  • Quantitative data management and data analysis skills 
  • Experience with the complete software development lifecycle
  • Experience working in India
  • Desire to make a social impact
  • Fluency in other Indian languages is an asset
Compensation & Benefits
  • Competitive compensation
  • Extensive onboarding. This includes 2 weeks of training, followed by shadowing on existing projects, location depending on project availability.
  • Team Summits. The entire team will get together at least annually to meet each other, discuss goals, debate strategy, and have some fun. Read about two field managers’ takes on summits in Cape Town and Dakar.
  • Do you like travel? You will get unique opportunities to travel internationally within your first two years, either to a different country for project travel, to a different country office, or both.
  • If you are asked to move to a country that is not where you are from, you are eligible for one round-trip flight home per year, paid for by Dimagi.
  • ‘Personal Initiative Days’. This is blocked off time, outside of work responsibilities, to come up with tangible outputs of impactful ideas that align with your job.
  • Each year, you will get 30 days paid time off.
  • Health and travel insurance. Dimagi provides an employer-sponsored health insurance plan for Dimagi India staff and insurance on business trips.
Application Deadline
July 20, 2017
Official Website
www.dimagi.com
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